Product Repair Information
This document discusses product repair information for the Microplex product
line. It covers:
Description of Warranty
Microplex warrants its products for one year from the time of
For a full description of the warranty, please see the product manual.
As a summary, Microplex's warranty will not cover loss or damage
improper installation, use, or maintenance,
unauthorized repair or modification,
excessive environmental conditions including electrical power surges, temperature,
humidity, or any other irregularities,
negligence or abuse.
To obtain service under the product warranty, Microplex's Technical Support
department must first be contacted to rule out configuration errors. A
Support technician will go through some tests to ensure the problem is
definitely hardware-related. If so, a Return Merchandise Authorization
(RMA) will be issued by the technician and the defective product can be
shipped back to Microplex for repair.
Here are some important points to be aware of with Microplex product
Spare units are not sent out when an RMA is issued by a Microplex
For the NetworkEye and NetworkEye-Colour products, Microplex will only
pay the cost of shipping the product back to the customer. Shipping
the product to Microplex is at the cost of the customer so any courier
company can be used.