Options for Help with Microplex Products
This document discusses how to get help with the Microplex product line.
The first step when problems are encountered with any product is to look
to the product manual and release notes (if provided). More specifically,
Microplex product manuals provide troubleshooting sections offerering key
suggestions to help fix the problem.
Web Site Support
If the supporting manuals and release notes aren't helpful enough, further
documentation can be obtained from Microplex's Web site.
Click on "Techical Support" once at the Microplex home page to enter the
Technical Support page, a centralized area for locating product distribution
files ( firmware upgrade files, software utilities, documentation) as well
as additional support related forms and documents.
Microplex Technical Support Department
If assistance is still required at this point, Microplex's Technical Support
department can be reached using any of these options:
Note: Email usually guarantees the quickest response. If calling
by phone, a queueing system is in effect to help the Support technicians
get through each customer in a fair and orderly way. This generally means
waiting a bit for a call back.
Email firstname.lastname@example.org ,
Call +1 604 468-2444 and ask for Technical Support.
However, before contacting the Support department, be sure to have the
following information on hand to help speed up the support process:
product serial number found on the bottom of the device,
product firmware version if known,
description of the network environment in use (e.g. Netscape v6.02 on a
Windows XP station),
description of the problem.