Product Repair Information

This document discusses product repair information for the Microplex product line. It covers:

Description of Warranty

Microplex warrants its products for one year from the time of original purchase.

For a full description of the warranty, please see the product manual. As a summary, Microplex's warranty will not cover loss or damage caused by:

Repair Procedure

To obtain service under the product warranty, Microplex's Technical Support department must first be contacted to rule out configuration errors. A Support technician will go through some tests to ensure the problem is definitely hardware-related. If so, a Return Merchandise Authorization (RMA) will be issued by the technician and the defective product can be shipped back to Microplex for repair.

Here are some important points to be aware of with Microplex product repairs:

  1. Spare units are not sent out when an RMA is issued by a Microplex Support technician.
  2. For the NetworkEye and NetworkEye-Colour products, Microplex will only pay the cost of shipping the product back to the customer. Shipping the product to Microplex is at the cost of the customer so any courier company can be used.

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